Privacy and Data Protection Policy

At Betty Canada Casino, protecting user privacy and personal data is a fundamental commitment. This Privacy Policy explains how Betty Casino collects, uses, stores, and protects your personal information when you access and use our website and services.

By using the Website, you consent to the collection and processing of your personal data as described in this policy.

1. Personal Information We Collect

We collect personal data that you provide directly during account registration, gameplay, financial transactions, or when contacting Customer Support. This may include:

• Identification Details: Name, date of birth, government-issued ID.
• Contact Information: Email address, phone number, residential address.
• Financial Data: Payment method details, transaction history.
• Verification Documents: Copies of ID, proof of address, or payment method ownership as required for security and regulatory compliance.

We also automatically collect technical information, such as your IP address, browser type, device identifiers, operating system, and details of your activity on our Website. This data is essential for platform security, fraud prevention, and service optimisation.

2. How We Use Personal Data

Your personal data is processed for the following purposes:

• To create, manage, and secure your player account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and age in compliance with Canadian regulations.
• To detect, prevent, and investigate fraud, money laundering, or other illegal activities.
• To provide customer support and communicate essential service information.
• To improve our services, website functionality, and user experience.
• To send you marketing and promotional communications, where permitted by law. You may opt out of marketing at any time.

3. Legal Basis for Processing (Canada)

We process your personal data based on the following legal grounds:

• Performance of a Contract: To provide you with our gaming services as per our Terms and Conditions.
• Legal Obligation: To comply with Canadian anti-money laundering (AML) laws, responsible gaming regulations, and licensing requirements from the Kahnawake Gaming Commission.
• Legitimate Interests: For fraud prevention, network security, and service improvement.
• Consent: For marketing communications, where required by law.

4. Data Sharing and Disclosure

We may share your personal information with trusted third parties under strict conditions:

• Service Providers: Payment processors, identity verification services, IT and security partners, and customer support platforms, who assist in our operations.
• Regulatory and Legal Authorities: When required by law, regulation, court order, or to comply with requests from the Kahnawake Gaming Commission or other Canadian authorities.
• Business Transfers: In the event of a merger, sale, or transfer of business assets, user data may be part of the transferred assets. We will ensure the continued protection of your data.

All third parties are contractually obligated to handle your data securely and only for the purposes we specify.

5. International Data Transfers

As an international service, your data may be transferred to and processed in countries outside of Canada. When such transfers occur, we implement robust safeguards, such as standard contractual clauses approved by regulatory bodies, to ensure your data receives an adequate level of protection in accordance with Canadian data protection principles.

6. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by legal, regulatory, or accounting obligations (typically up to 7 years after account closure).

We employ industry-standard technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and secure network architectures. Please note that while we strive to protect your data, no internet transmission or electronic storage method is 100% secure.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enable core functionality (like login sessions), analyse website traffic, and personalise your experience. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some website features.

8. Your Rights (Canadian Users)

Depending on your province of residence, you may have certain rights regarding your personal data, which may include:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your data, subject to legal obligations.
• The right to withdraw consent for marketing communications.
• The right to object to certain processing activities based on legitimate interests.

To exercise these rights, please contact our Customer Support. We may need to verify your identity before processing your request.

9. Protection of Minors

Our services are strictly intended for individuals who have reached the legal age of majority in their province or territory (19+ in most of Canada). We do not knowingly collect any personal data from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact our dedicated Privacy Officer via:

• Email: [email protected]
• Customer Support: Through the contact form on our Website.

For unresolved privacy concerns, you may also contact the Office of the Privacy Commissioner of Canada.